Return Reason Normalizer

What Problem It Solves

Customer return reasons are often written in free-form text, and this app standardizes them for downstream review or workflow routing.

Input It Handles

Raw return reason text.

Structured Output

• normalized_reason
• confidence
• reason_text
• matched_keywords
• errors

Boundaries

• It does not approve returns.
• It does not reject returns.
• It does not assign responsibility or blame.
• It does not reply to customers.
• It does not modify orders.
• It does not contact customers.
• It does not call external systems.

Data Handling

• No login.
• No user account.
• No long-term storage.
• No external API access.
• Read-only.
• Deterministic.
• No side effects.